Returns

It's easy with us!

  • 1

    Report a return / fill out the form

    You have 30 days to return your order from the date of delivery. The goods must be in their original packaging and have all tags.

    Remember that under the law you are responsible for any diminution in the value of the goods resulting from using them in a manner other than that necessary to establish the nature, characteristics and functioning of the thing.

    Do you have a customer account? Submit your return online!

    Simply access your purchase history, select the correct order and use the "Report Return" button. Fill in your details and a return form will appear in your account straight away.

    Check out the detailed description:

    How to report a return?

    Remember to put the printed form in the return package.

    Don't have an account with us? No problem!

    Fill out the paper return form and attach it together with the proof of purchase to the returned goods.

    Download Return Form
  • 2

    Send us the product you want to return

    Send your returned order to:

    MAGAZYN ZWROTÓW SZOPEX-DUTKIEWICZ sp. z o.o. sp. k.
    ul.Hozjusza 1z
    11-041 Olsztyn

    Note

    Shipments sent to an address other than the above will not be received. We also do not accept cash on delivery packages.

    You decide how you will send your package to us.

    Wondering how to properly prepare a package?

    How to pack a return
  • 3

    Leave the rest to us!

    We will transfer the funds to you within 14 days.

    We will notify you by email when we receive your package and then process your payment refund.

    Remember that the payment to your account, depending on your bank, may take about 2-3 business days.

    You will receive payment in the same way you paid for your order.

    Note

    Additional information, regarding the return of various forms of payment, can be found below:

    • Cash on delivery order:

      If you paid for your order on delivery, don't forget to tell us your transfer details. We will transfer the reimbursement to your specified bank account.

    • PayPal payment:

      If you paid for your order through PayPal, you may receive a shipping refund for returning the item. Details can be found on the PayPal. website.

    • Personalized products:

      Important! Ordered personalized goods (e. g. with individual imprint) are not returnable! Printed product is also not exchangeable. Legal basis: art. 38 item 3 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 as amended).

Do you have a customer account? Submit your return online!

  • Step 1

    Log in to your customer account and select the "Orders" tab and then use the "Details" button.

  • Step 2

    You will find a "Report Return" button below the shipping information.
    Use it and select one of the available options

    • I want to return
  • Step 3

    Fill in the transfer details and select the reason for the return.

  • Step 4

    Confirm your request with the "Report Return Goods" button.
    You will see a ready-made return form on the website, which we will also send you by email.

    Carefully pack your order and send it back to the address:

    MAGAZYN ZWROTÓW SZOPEX-DUTKIEWICZ sp. z o.o. sp. k.
    ul.Hozjusza 1z
    11-041 Olsztyn

    Remember to add the printed form to the return shipment.
    You decide how you will send your package to us.

  • Step 5

    Leave the rest to us!

    We will notify you when we receive your package and process your return.:

    Remember
    • If you return the goods, we will transfer the payment to you within 14 days.